Refund Policy
The following details pertain to the giving of refunds when a student has withdrawn from a trip for which they have already made payment. If the trip has a waiting list Peak Travel may find a replacement, in which case, a $20 cancellation fee is all that will be incurred.
If a replacement is not found, the following penalties apply.
For 1 and 2-day trips the refund policies are:
Withdrawing with 14 days’ notice before commencement of the trip: 70% refund.
Withdrawing with 7-14 days’ notice before commencement of the trip: 50% refund.
Withdrawing with less than 7 days’ notice before commencement of the trip (including failure to attend): no refund.
For trips that run for more than 2 days, the refund policy is:
Withdrawing with 4 weeks’ notice before commencement of the trip: 70% refund.
Withdrawing with 2-4 weeks notice before commencement of the trip: 50% refund.
Withdrawing with less than 2 weeks’ notice before commencement of the trip (including failure to attend): no refund.
Refunds cannot be given in cash.
Exceptions to this policy are made in extraordinary circumstances such as serious illness or family tragedy. In the case of serious illness, a medical certificate must be produced, certifying that the illness prevents you from participating in the entire trip.
Trip Payment
Full trip payment is required for all 1 and 2-day trips at the time of booking. A $200 deposit is required for other trips at the time of booking with full payment required 4 weeks before the commencement of the trip.
Pre Trip Briefings
A number of trips require you to attend a compulsory pre-trip briefing. Failure to attend the required pre-trip briefing without prior arrangement will result in your booking being canceled with no right to a refund.
