The following details pertain to the giving of refunds when a student has withdrawn from a trip for which they have already made payment. If the trip has a waiting list Allawah Travel & Training may find a replacement, in which case, a $20 cancellation fee is all that will be incurred.

If a replacement is not found, the following penalties apply. 

For 1 and 2 day trips the refund policies are:

• Withdrawing with 14 days notice before commencement of the trip: 70% refund.
• Withdrawing with 7-14 days notice before commencement of the trip: 50% refund.
• Withdrawing with less than 7 days notice before commencement of the trip (including failure to attend): no refund.

For trips that run for more than 2 days the refund policy is:

• Withdrawing with 4 weeks notice before commencement of the trip: 70% refund.
• Withdrawing with 2-4 weeks notice before commencement of the trip: 50% refund.
• Withdrawing with less than 2 weeks notice before commencement of the trip (including failure to attend): no refund.

Refunds cannot be given in cash.

Exceptions to this policy are made in extraordinary circumstances such as serious illness or family tragedy. In the case of serious illness, a medical certificate must be produced, certifying that the illness prevents you from participating in the entire trip.

Trip Payment

Full trip payment is required for all 1 and 2 day trips at the time of booking. A $200 deposit is required for other trips at the time of booking with full payment required 4 weeks before the commencement of the trip.

Pre Trip Briefings

A number of trips require you to attend a compulsory pre trip briefing. Failure to attend the required pre trip briefing without prior arrangement will result in your booking being cancelled with no right to a refund.